BPO & Call Centres · Eazy One Sources · Site Invention
Call Centre Management Software
End-to-end management of call-centre activity in one platform — roles for admins, managers, team leaders and calling agents, live employee status and automatic reminders.
The challenge
Managers could not see who was on a call, on a break or idle, and calling tasks, attendance and performance lived in separate tools.
What we solved
Live dashboards show every agent’s status and call count, tasks are bulk-uploaded to agents, and attendance, leave and mis-punches are tracked in the same system.
Key features
- Role-based access for admin, managers and agents
- Bulk task upload for calling agents
- Live employee status (working, call, break, meeting)
- Attendance, leave and mis-punch tracking
- Live performance dashboards
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